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DIGITALK: DIGITALK launches next generation Service Numbers
(M2 PressWIRE Via Thomson Dialog NewsEdge)
RDATE:20022008
Milton Keynes, UK -- DIGITALK, a leading provider of multiservice
platforms and applications, today announces the launch of the next
generation of its Service Numbers application. The latest release has a
number of new features enabling service providers to offer number
translation and inbound call management solutions to a range of
business scenarios, including sales and support centres, free phone
services and premium rate number services all managed via a web-self
care interface.
Hosted on the DIGITALK Multiservice Platform, Service Numbers operates
in both a traditional TDM or in an IP environment using the DIGITALK
SIP Application Server.
Calls can be distributed to one or more numbers based on sequential or
parallel hunting methods. Where there are insufficient lines available,
callers can be held in a queue or routed to an alternative service.
DIGITALK Service Numbers also supports multi-level menus enabling calls
to be routed according to given rules to destinations, announcements or
alternative menus. Full geographic routing is supported, which allows
for calls to be routed to a service based on the caller's number
enabling callers to be directed to agents providing a service in their
area.
With all the above features managed via a fully partition-able web-self
care interface, Service Providers have a very powerful next generation
Intelligent Number management solution, enabling white-label solutions
for their own reseller network.
Mark Ashdown, Sales and Marketing Director at DIGITALK commented "The
latest release of Service Numbers is an important enhancement to our
product portfolio as at DIGITALK we are dedicated to delivering
service-ready applications for service providers with a range of
business and residential customers via direct or channel sales routes."
About DIGITALK
DIGITALK is an independent developer of multiservice voice switching
platforms. DIGITALK's customers include large fixed network, mobile
network operators, as well as new carriers, Internet Service Providers
and Application Service Providers. They depend on DIGITALK's
Multiservice Platform to deploy scalable, innovative and enhanced voice
services. DIGITALK's flexible approach makes it possible to create new
services using the DIGITALK Service Creation Environment, STUDIO, while
still sharing the same hardware infrastructure. This ensures DIGITALK
brings its customers unrivalled power to innovate, adapt to a dynamic
marketplace, and gain a fast return on investment, using a future-proof
services platform.
Headquartered in the UK, DIGITALK prides itself on its ability to
respond to customer's needs, which is why since 1996, DIGITALK has
installed more than 1200 service platforms worldwide, and why it has
over 400 customers, including some of the top global service providers.
DIGITALK also has offices throughout Europe and the rest of the world.
CONTACT: Kate Cash, DIGITALK Ltd
Tel: +44 (0)1908 425 000
e-mail: kate.cash@digitalk.com
WWW: http://www.digitalk.com
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Copyright ? 2008 M2 Communications Ltd.
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